FAQ for Magento 2

FAQ for Magento 2

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Compatibility: CE 2.0.X - 2.2.X EE 2.0.X - 2.2.X
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FAQ for Magento 2

|Extension version: 2.1.0

Create a separate SEO friendly FAQ page to help your customers find detailed answers to their questions. Categorize the FAQ articles in various topics, so that customers can quickly find relevant articles.

  • Create unlimited FAQ categories and articles. View the answers under each question with expand/collapse feature. Powerful search tool based on content and keyword
  • FAQ widgets such as categories and RSS feed in a sticky sidebar. Insert recent faqs widget on any pages and positions
  • SEO optimized such as permalinks, URLs, metadata (title, description, and keyword) and RSS feed for better content visibility
  • Ask question form & email notifications allow customers to ask questions if they didn't find answers to their questions. Admins will be notified by email on any question asked
  • Manage FAQ articles & categories and questions asked in the admin panel
  • Responsive for mobile devices and multiple websites, stores, and store views supported.
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compatibility СE 2.0.x - 2.2.x; EE 2.0.x - 2.2.x
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FAQ articles and categories

FAQ article


Create unlimited and awesome FAQ articles and assign them to a separate category. The FAQ extension for Magento 2 allows you to :

  • Create unlimited articles to help your customers find detailed answers to their questions.
  • Order article based on their priority or customer's purchasing process. Assign article to one or more store view and categories
  • Define article title, short answer(for list page), the full answer (for view or detail page), author (name & profile), URL key, metadata (title, description, and keyword) for SEO-friendly
  • View answer with the expand/collapse feature on the list page. This makes your FAQ page look more neat and clean and get a relevant answer quickly without going through different pages & waiting for the pages to reload.
  • View a full answer to their questions on a dedicated detail page
  • Search through all questions & answers content by entering a keyword into the search bar. A powerful search tool with exact results



The extension enables to :

  • Create multi-level FAQ categories to categorize your articles for easy navigation
  • Order categories based on their priority or customer's purchasing process.
  • Choose the parent category (if you need) and set the common position
  • Define category URL key, metadata (title, description and keyword) for SEO-friendly

The extension is responsive for mobile devices, adjusted based on the current screen width, allow customers to read FAQ article and topic on any type of device.

Faqs Widgets (sidebar)

Widgets allow displaying customers interesting and useful information about your faqs. Insert different widget blocks on the faq pages. The widget feature in FAQ enables you to :

  • Use categories widget, to categorize your article for easy navigation
  • Use RSS (Rich Site Summary) feed widget to publish frequently updated FAQ article information. This help your site ranking
  • Set widget position (categories and RSS) in the sidebar
  • Insert recent FAQ widget on any pages and positions. Awesome functionality which helps store owners improve the storefront functionality

On top of that, with the sticky sidebar feature, categories and RSS will remain permanently seen and at customer's hand on page scroll.

SEO optimized

Properly optimized FAQ can get your site higher in search results and lead more potential customers. SEO optimized will increase your FAQ content visibility in search engines and at higher positions.

The SEO-optimized feature enables you to:

  • Add metadata (title, description, and keyword) per FAQ article and category
  • Add SEO-friendly URL per FAQ article and category or auto-generate url key
  • Add SEO-friendly permalinks to your FAQ. eg default: mystore.com/{faqs_route}/{faq_route}/faq-title/ or short: mystore.com/{faqs_route}/faq-title/
  • Use RSS (Rich Site Summary) feed to increase your site ranking by publishing the frequently updated FAQ article information.
  • Display social media sharing buttons(Facebook, Twitter, Pinterest and more) on your on FAQ detail page, this increase leads traffic to your website!

Ask question & Email notifications

Allows customers to ask questions if they didn't find the relevant answer to their questions. You can edit question and change status right in the backend of your store as well as be alerted by email about every new question.

With the FAQ extension for Magento 2 you can :

  • Enable "Ask a question" feature on both FAQ list and view page.
  • Proceed and answer the question from the admin panel
  • Enable new question notifications for admin users
  • Set admin email id, bcc email id, email sender name & email, success & error message to show after submitted question
  • Add customer questions along with the admin answer to the FAQ page
  • Customize email notification template to fit your needs

FAQ Articles, Categories and Questions Management

You can configure Magento 2 Faqs extension and Manage each FAQ article, category or question in the admin panel.

The FAQ extension enables you to :

  • Define question, short answer, answer and metadata (title, description, and keyword) for SEO-friendly
  • Easily configure FAQ and view page, widgets(for the sidebar and any pages), permalinks, social sharing.
  • Set number of FAQ article to display in the list page
  • Enable ask question notification feature. to receive any new question asked in the storefront by email
  • Add, edit or delete any FAQ article, category and questions asked by users
  • Mass enable, disable and delete FAQ article, category and questions from the grid
  • Mass change status( pending, completed, reject) of any question asked in storefront

The FAQ extension support multiple websites, stores, and store views

Frequently Asked Questions


Yes. Ulmod extensions are 100% open source. You can freely customize it to enhance magento functionality or meet your needs.

You can pay for our extensions in any convenient way as a full range of payment methods are supported. The most common means are credit card or PayPal. Security and fraud protection are guaranteed.

Our License Certificate is valid for 1 live Magento installation and unlimited test Magento installations. No license key required.
Extension is not domain related, but installation related. If you run several domains on the same live instance of Magento, you can use one extension license. However if you run each website on a new live installation of Magento, you need separate license for each of them.
The full end-user license agreement is located here: https://ulmod.com/license-agreement.html

Yes, you can install any Ulmod extension on a test/dev site and configure all the settings there before doing it on your live store.

Each Ulmod extension pack includes module files, an installation guide and a user guide.

Ulmod extensions are easy to install. All you need is to have FTP/SSH access details, and follow these steps to complete.

1. Upload the code

2. Enable the module: 

- Log into the Magento server (or switch to) as a user, who has permissions to write to the Magento file system.
- Go to your Magento install dir , cd you Magento install dir
- Run this command to enable module : php bin/magento module:enable Ulmod_ModuleName

3. And finally, update the database, flush cache and deploy static content:

php bin/magento setup:upgrade
php bin/magento cache:flush
php bin/magento setup:static-content:deploy

Please check the full extensions installation guide in your extension pack.

Still unsure? Have complicated configurations or a lot of modules? We can offer professional installation service as well! Check our professional installation service.

Absolutely. Ulmod provides a 30-day money back guarantee. No risks for you.

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Product Changelog


Version 2.1.0 (March 13, 2018)


  • - Adds ability to show/hide FAQs link in the footer
  • - Adds ability to set FAQs link text in the footer.
  • - Adds ability to set the color, background color and hover color of search button, sho/hide form link and submit form button (Design section)


  • - Fixes minor layout issue.

Version 2.0.4(Dec 22, 2017)


  • - Compatibility with Magento 2.2.x

Version 2.0.3(June 22, 2017)


  • - Stability and speed improvements
  • - Code refactoring

Version 2.0.2 (May 31, 2017)


  • - Option to Enable/Disable the extension in admin panel.
  • - Sticky sidebar js lib.
  • - Admin panel settings.
  • - en_US translation file
  • - Speed improvements.


  • - Minor css bug fixes.
  • - Fix feed url.

Version 2.0.1 (May 05, 2017)


  • - Minor bug fixes.

Version 2.0.0 (Jan 20, 2017)

Initial release

  • - Initial release.