In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Please briefly describe the issue, tell us how to reproduce the problem, attach screen-shots and logs (if necessary ), provide FTP/SSH and Admin access details ( if you think we may need it for issue resolution. ).
To open a new ticket, simply fill out the form and submit, and your request gets emailed directly to our departments.
Check the current status of your ticket or update a previously submitted ticket. We provide archives and history of all your current and past support requests complete with responses.
To update or check a previously submitted ticket, please login and navigate through My Account --> My Tickets to view your tickets.