In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Support Ticket

Open A New Ticket

Please briefly describe the issue, tell us how to reproduce the problem, attach screen-shots and logs (if necessary ), provide FTP/SSH and Admin access details ( if you think we may need it for issue resolution. ).

To open a new ticket, simply fill out the form and submit, and your request gets emailed directly to our departments.

Check Ticket Status

Check the current status of your ticket or update a previously submitted ticket. We provide archives and history of all your current and past support requests complete with responses.

To update or check a previously submitted ticket, please login and navigate through My Account --> My Tickets to view your tickets.

Open a New Ticket

Please fill in the form to open a new ticket.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please enter FTP/SSH and Admin access details.( if you think we may need it for issue resolution.)

please, select your order.

please, choose not more than one file.