Refund Policy

Customer satisfaction is our priority!

Ulmod offers a 30-day money-back guarantee on all of our extensions. If you have any questions or concerns regarding the extension features, documentation/guide, changelog, installation service, refund terms, product details, or demos, please contact us before making your purchase.

If the product does not work correctly on your site due to bugs or issues that we are unable to resolve, we will provide a full refund. However, we always strive to deliver high-quality products and support our customers. Our team will make every effort to help troubleshoot and resolve any issues first.

• #1. Refunds will not be issued if the extension was purchased for evaluation purposes or if you simply decide not to use the extension. Before purchasing any of our extensions, please read all the details on the product page and check the extension demos, documentation/guides and changelogs carefully. Purchase the extension only if you're completely satisfied (eg. if you're confident the extension meets your requirements). If you have any questions or concerns, please email us at [email protected] or via our contact form. We'll be happy to answer your questions and clarify everything before your purchase.
• #2. Refunds will not be issued if a refund request is based on expectations regarding functionality, compatibility, or platform support that are not explicitly stated on the extension's product page. If you have any questions or concerns about the extension's compatibility, functionality, or any other aspect of the product, please contact us at [email protected] or via our contact form. We'll be happy to provide clarification before your purchase.
• #3. Refunds will not be issued for coding conflicts caused by third-party extensions or Magento 2 themes installed on your site. We can resolve such conflicts for an additional service fee.
• #4. Fees paid for customization or installation services are non-refundable.  Installation, configuration, conflict resolution, customization, and other services already provided are non-refundable.
• #5. If you purchased the extension using Stripe (Visa or Mastercard), a refund processing fee will apply.
• #6. If you purchased a service using Stripe (Visa or Mastercard) and we are unable to deliver or complete the service, a refund processing fee will apply.
• #7. Refund requests submitted more than 30 days after the purchase date will not be accepted. Refunds are available only within 30 days of the purchase date (except in cases of copyright infringement). Before a refund is issued, you must delete all copies of the extension from your servers and any other storage locations. Once a refund is processed, your license is terminated. Any continued use of the product, in whole or in part, constitutes a violation of our License Agreement (https://www.ulmod.com/license-agreement.html), and we reserve the right to take action in accordance with its terms.

If the product does not work as described on your site, please contact our Technical Support team first. Our specialists will provide professional assistance and guidance to help adjust the software or resolve any related issues. If the issue still cannot be resolved, you can choose one of the options below:

• Option #1: Exchange the extension — Exchange the purchased extension for another Ulmod extension of equal value. If the replacement extension is more expensive, we will provide a discount. If it is cheaper, the price difference can be converted into Ulmod store credit or refunded.
• Option #2: Receive store credit — Receive the equivalent amount as permanent store credit in your Ulmod account. You can use this credit to purchase other extensions from our extension catalog.
• Option #3: Request a full refund — Request a full refund according to the terms of our Refund Policy.

If you purchased an extension from our website, please email us at [email protected] or submit a ticket through our ticket system to request a refund. Be sure to include your order details, and we will process your request.

If you have any questions, please don't hesitate to Contact Us. We're always happy to assist you.