Order Comments/Notes Pro for Magento 2

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Introduction

The extension allows shoppers to leave comments on their orders during checkout and receive admins replies via email and under customer account

Installation

The extension has 2 separate ways of installation, via Composer or by copying the code.

Please follow this Installation Guide to install the extension.

Extension Configuration

Configuration Settings

To access the configuration settings for this extension, log into the Magento Admin panel and go to STORES ⟶ Configuration ⟶ ULMOD EXTENSIONS ⟶ Order Notes.

The module’s configuration contains only one section: Notification.

Notification

In this section the following settings are available :

Enabled - allows enabling or disabling the extension in the frontend

Email Template - select the email template for customer notification

Sender Name -  defines the sender name for customer notifications

Sender Email -  defines the sender email to appear at the customer notifications

Notify Admin? - set to "Yes", to enable admin notification or "No" to disable

Email Template - select the email template for customer notification

Admin Email ID - specify the admin email ID to receive all customers notes on the order

Sender Name -  defines the sender name

Sender Email -  defines the sender email to appear at the admin notifications

The "Leave a Note" box will appear at the checkout (Review & Payment step), allowing customers to leave a note

Managing Order Notes

To manage order notes at the admin panel, please go to SALES ⟶ Orders. The "Order Note" column appear at the grid. a "New Message" will appear if there is a new note added to the order., and the "No Message" will show if there is no new note added to the order.

You can click to view the note added to the order and reply accordingly

To mark a note as read, please click on the "Mark as Read" button and confirm

The note will be marked as read and the "No message" will appear at the order note column

Frontend View

The customer can leave a note during the checkout

Also, customers can manage all order notes under  MY Account at the storefront and add an additional note to the order. The "Order Note" column appear at the "Recent Orders" and "My Orders" grids.

Recent Order Grid

My Order Grid

Any time admin adds a new note to order, the note will be highlighted in red (eg. New message) at the "Recent Orders" and "My Orders" grids.

Customer can click on view order to read the new note added by admin and reply accordingly

Extension Support

Need Help?

Ulmod Support team is always ready to assist you, no matter which part of the world you are in. If something does happen and you think you might be experiencing an issue or bug, please contact us via [email protected] or submit a ticket from our Helpdesk Ticket and we will help you out.

Got Questions?

Should you have any questions or feature suggestions, please Contact Us. Your feedback is welcome!

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