Refund Policy

 

30-Day Money Back Guarantee

Customer satisfaction is our priority!

Ulmod does offer a 30-day money back guarantee for all of our extension. If you have any questions or concerns on the extension guides, installation service, refund term, details of the product, demos, please kindly contact us.

If the product fails to work correctly on your site due to a bugs/issues and we cannot support to fix them, we will be happy to provide a full refund. No questions asked! No hassle!

However, we make every effort to provide the best quality products and stand behind our products. We will do all our best to helps in solving bugs/issues first.

Refund Terms

  • Refunds will not be granted if the extension was purchased for evaluation purposes or if you simply decide to do not use the extension. Before purchasing any of our extension, please read all the details on the product page and check the extension demos very carefully. Purchase the extension only if you're completely satisfied. If you do have questions, please email us at [email protected], we will answers to all your questions, to make it clear before your purchase
  • We'll not refund in case coding conflicts are related to any third party extensions or any Magento 2 themes that are installed on your site. We can offer our service to fix all conflicts for an additional charge
  • We'll not refund any fee you paid for a customization and installation services

How to Apply For A Refund?

Ulmod does require you to contact our Technical Support team to determine that the product will not function as you expected. Our specialists provide care, professional assistance and consulting to help you adjust the software to meet your needs.

However, if you that still doesn’t meet your requirements, you can choose one of the options below:

  • exchange it for any other Ulmod’s product (that is equivalent in price)
  • get the equivalent amount of internal credits to your Ulmod account
  • or apply for a full refund

If you have purchased from our website, email us at [email protected] or submit a ticket to our ticket system to request a refund and provide the details of your order. We will issue the refund.

Important Notice

Refunds are processed only during 30 days from the moment of purchase unless the copyright is infringed. Upon refund, you must delete all copies of the extension on your servers and in any place within a refund period. All the extension's licenses will be terminated. Any further use of the product is an infringement of Ulmod’s copyright and other intellectual property rights!.

Any refund request submitted 30 days after the purchase is not accepted. The installation services, conflict resolution, and customization services are not refundable.

Purchasing products prior to sales or promo campaigns cannot be a reason for a refund.

Do you have any questions?. Do not hesitate to get in touch with us, We're always here to assist you.